Scale Efficient & Effective Customer Service
We help organizations develop and deploy personalized experiences.
We Get It
Maximizing your Service Cloud investment is an overwhelming task for internal teams alone. We help craft a success roadmap to achieve your goals across every key metric.
22%
Avg decrease in support costs
31%
Avg faster case resolution
35%
Avg increase in CSAT score
We Know It
Our Service Cloud experts hold a comprehensive suite of certifications, including the ability to create custom functionality.
As a trusted cloud advisor, Wolfic has developed resources that help organizations adopt cloud solutions quickly and more effectively to see better results.
We Provide It
Field Service Lightning
We specialize in helping leverage powerful Service Cloud add-ons like Self-Service online portals and Field Service Lightning.
Scale your support by deflecting common, yet time-consuming, cases with beautifully branded, always-on, and completely connected self-service experiences. Manage your team of service agents efficiently with Field Service. Prioritize essential projects and intelligently assign jobs, from anywhere.
Case Management Optimization
Wolfic helps organizations solve cases faster and reduce service costs - at scale - by unifying customer data and automating processes.
Route the right case to the right agent, every time. See the full context of all your cases. Know what to focus on and when. Access data instantly for a single view of your customers, including marketing and sales insights.
Handle multiple channels at once with omni-channel routing. Add voice and video support to increase customer satisfaction and retention.
Automation & Analytics
Guide agents by automating processes. Automatically surface next steps and actions to agents right in their workspace based on what the customers need.
Ensure compliance by specifying a sequence of steps that are required to resolve a case, including whom to ask and what to do at each point of the process.
Help employees stay ahead of business concerns by identifying product issues, customer issues, and churn risks with predictive insights.
Zendesk Replace
With the acquisition of Zendesk by a private investor group, now is the time to make the move to Salesforce Service Cloud. At Wolfic, we know a lot about the key reasons, benefits, and best practices of switching to Service Cloud.
Grow with your organization and scale without hitting limits. Optimize your customer experience with access to a complete range of data.
Agents thrive when data exists seamlessly and is accessed via a single interface. Salesforce’s infinite data model makes reporting and insights fast and easy.
World-Class Results
“Wolfic has set a new bar for software-related consulting in my mind, and one that other consultants will have a hard time meeting or surpassing.”
Customer Success Manager | Tech & SaaS Industry
“I truly feel like your team is a seamless extension of ours. When our admin left, being able to rely on you to step in and provide better results, faster, at a lower cost was incredible.”
Co-Founder | Professional Services Industry
“Efficient and effective. They do what they say they’re going to do.”
Account Manager | Travel Industry
“Wolfic fixed our pain points, prevented looming issues, and helped us seize opportunities we weren’t even aware of. Their clear and simple Success Roadmap keeps all of our stakeholders on the same page and helps us maximize our Salesforce ROI.”
IT Director | Finance Industry
“We could not be more satisfied with the return on investment we have gotten from our partnership with Wolfic.”
CFO | Nonprofit Industry
“We love that they’re frank and honest with us when we ask them to solve an issue in a particular way that would be a lot of hours for them, but could be built in a simpler or cheaper way.”
CIO | Professional Services Industry
“Wolfic’s ingenious method of mimicking other apps using native functionality allowed us to reduce our tech stack bloat. Now we have a single source of truth that we actually trust to rely upon for critical business decisions.”
CTO | Retail Industry
“Wolfic has consistently delivered an amazing consulting experience for us over the years. We plan to continue keeping them on a monthly retainer for the foreseeable future.”
Partner | Real Estate Industry
“We highly recommend them as a Salesforce Consulting Partner, especially if you're local to Portland or have a presence in the Pacific Northwest.”
Head of Staff | Manufacturing Industry
“The Wolfic team has earned their place as our trusted strategic advisors and technical experts as we continue growing on the Salesforce platform.”
Head of Product Design | Manufacturing Industry
“Our Lead Consultant consistently goes the extra mile to make it easy for us to succeed with Salesforce.”
VP of Engineering | Manufacturing Industry
“They've helped us see what the platform is actually capable of without overselling us on things we don't need.”
Head of IT | Public Sector
