Field Service Lightning

We specialize in helping leverage powerful Service Cloud add-ons like Self-Service online portals and Field Service Lightning.

Scale your support by deflecting common, yet time-consuming, cases with beautifully branded, always-on, and completely connected self-service experiences. Manage your team of service agents efficiently with Field Service. Prioritize essential projects and intelligently assign jobs, from anywhere.

Case Management Optimization

Wolfic helps organizations solve cases faster and reduce service costs at scale by unifying customer data and automating processes.

Route the right case to the right agent, every time. See the full context of all your cases. Know what to focus on and when. Access data instantly for a single view of your customers, including marketing and sales insights.

Handle multiple channels at once with omni-channel routing. Add voice and video support to increase customer satisfaction and retention.

Automation & Analytics

Guide agents by automating processes. Automatically surface next steps and actions to agents right in their workspace based on what the customers need.

Ensure compliance by specifying a sequence of steps that are required to resolve a case, including whom to ask and what to do at each point of the process.

Help employees stay ahead of business concerns by identifying product issues, customer issues, and churn risks with predictive insights.

Zendesk Replace

With the acquisition of Zendesk by a private investor group, now is the time to make the move to Salesforce Service Cloud. At Wolfic, we know a lot about the key reasons, benefits, and best practices of switching to Service Cloud.

Grow with your organization and scale without hitting limits. Optimize your customer experience with access to a complete range of data.

Agents thrive when data exists seamlessly and is accessed via a single interface. Salesforce’s infinite data model makes reporting and insights fast and easy.